How do I change my card PIN?
Change your card PIN using Internet Banking or the Mobile Banking App.
Change PIN in Internet Banking
You don’t need to know your existing PIN, but you will need to have a one-time password.
Step 1: Log in to Internet Banking.
Step 2: Select ‘Self Service’, and then ‘Change PIN’.
Step 3: Follow the prompts.
Change card PIN in Mobile Banking App
If you forget your pattern/PIN, you can reset it from the log in screen. To reset your pattern/PIN from the app:
Step 1: Log in to the Mobile Banking App.
Step 2: Tap on Forgot your Pattern or Forgot your PIN, which is below the field where you normally enter your details.
Step 3: You will need your Member Number and Access Code.
If you need further assistance, please contact us.