Bank with confidence, knowing we’re working around the clock to protect you, your identity and your money

Safeguarding you and your money

Shopping and banking online have become an essential part of our daily lives, meaning the privacy and security of your data is important for your peace of mind. Our dedicated security and fraud teams use advanced technology to monitor transactions and identify risks, safeguarding your money and your personal details. So you can bank with confidence, protected by the Health Professionals Bank Security Promise.

Health Professionals Bank Security Promise

Our commitment to you

Our Security Promise is your guarantee we are working around the clock to protect you, your identity and your money. This includes repaying money lost to fraud so long as you’ve complied with our terms and conditions and haven’t contributed to the loss.

A greyscale close up image of a father and child looking at a mobile phone. A blanket is draped over them.

How we keep you safe online

Whether you’re banking online or shopping with a Health Professionals Bank card or mobile wallet, our advanced security systems and fraud protection help keep your data safe.

Learn more

A man holding a bank card sits on the living room floor with his partner leaning on his shoulder. Both are looking at a laptop in front of them. A French bulldog sits on a couch to their right.

Protect yourself online

You can take a few simple steps to keep yourself safe online and while using our banking applications and websites. Learn about the available tools and strategies through our security tips.

Learn more

A close up image of a serious-looking woman using a tablet device while sitting in a chair. The background is dark.

Fraud and scam protection

We flag the scams to watch out for, offer tips for staying safe, and guide you on what to do if you spot something suspicious.

Learn more about fraud and scams

More information to keep you and your money safe

A woman is sitting on a couch using a mobile phone and holding a Health Professionals Bank Credit card. In the background is a window to the garden.

Card security

Discover your card’s security features and the simple steps you can take to keep it safe.

Your Health Professionals Bank card comes with built-in security protection and 24-hour transaction monitoring. You can help by keeping your card and PIN secure, at home and overseas.

Learn more about Card Security

A close up image of a hand holding a mobile phone with the Health Professionals Bank Security promise logo on screen. Blurred city buildings are visible in the background.

Mobile banking security

Learn more about staying safe when you bank on your mobile device or shop with a mobile wallet.

When you bank on your mobile using our handy app, you’re supported by multiple security measures.– and there are also a few simple steps you can take to keep your mobile safe.

Learn more about Mobile Banking Security

Contact us

  • Card gone missing?

    On the Mobile Banking App
    1. Tap Need help with your card?
    2.Tap one of the three options (damaged, stolen, lost)

    By phone
    In Australia: Call 1800 472 265 (8am to 7pm AET week days, 9am to 3pm AET Saturday) or our Fraud Bureau Service on 1300 705 750 (after hours).
    Overseas: call +61 2 9735 9151 (8am to 7pm AET week days, 9am to 3pm AET Saturday). For Visa cards, you can also contact Visa Global Customer Assistance

    We’ll cancel your card and send you a new one. You may need to pay a Replacement Fee.

  • Seen something suspicious on your account? Report it

    If you see a transaction you don’t recognise or spot any other suspicious activity, please call us on 1800 472 265 (in Australia) or +61 2 9735 9151 (from overseas).




  • Received a suspicious message? Let us know.

    If you receive a suspicious email, SMS or phone call claiming to be from us, please let us know immediately.

    The sooner we know, the faster we can deal with it and the faster we can let others know about it, to prevent them from falling victim.

    After you’ve reported, be sure to delete it – don’t reply, click on the hyperlink or share your Internet Banking or Mobile Banking App log in details.