Get in touch

We're here to help. Contact us for support and assistance.


Need to contact us? You've come to the right place.

We're currently experiencing higher than normal call volumes. Where possible, we encourage you to make use of our Help Centre, or use one of our digital banking options that give you the freedom to bank your way at a time that works for you. We apologise for any inconvenience.

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Ways to get in touch

  • All phone enquiries

    Overseas? +61 2 9735 9151

    Phone enquiries are available 8am to 7pm weekdays, and 9am to 3pm Saturday.

    1800 472 265

    Phone Banking
    24 hours a day, 7 days a week
    Overseas? +61 2 9735 9151

  • Online

    Submit an email enquiry.

  • Locations

    Our offices are open 9am to 5pm, weekdays.

Get in touch today.

Take the next step in your home loan journey.

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Talk to a Lending Specialist

We can visit you at home, call you on the phone, or speak to you on a video call.

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Apply Online

Complete an online application to fast track your home loan financing.

Got a Question?
Enquire Online

Common queries

Comments, compliments and complaints

We want to hear from you to ensure our products and services meet your expectations.

Learn more about the complaints process

Financial Hardship

We understand there are times when you may face financial difficulty. Find out what to do if you are facing financial difficulty.

Find out how we can help

Report a hoax email

Please call 1800 472 265 8am to 7pm weekdays, or 9am to 3pm Saturday or email us immediately.


Comprehensive Credit Reporting

If you have a credit product with us, it is important to understand what we report to credit agencies and how it impacts you. Visit our dedicated Comprehensive Credit Reporting page for more information on managing your credit score, accessing credit reports and much more.

Learn more