Get in touch

We're here to help. Contact us for support and assistance.


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  • All phone enquiries

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday.

    Our offices are open 9am to 5pm, weekdays.

  • Phone banking

    24 hours a day, 7 days a week.

  • Online

  • Popular questions

Popular Enquiries

Our locations

Visit us at one of our locations.

Contact us from overseas

Be sure to dial the international prefix (exit code) for the country you are in.

Comments, compliments and complaints

We value your comments, compliments and complaints to enable us to enhance our service delivery. Please direct these through our online feedback form or contact us via any preferred channel.

Find out more about our complaints process

Financial Hardship

At Health Professionals Bank we understand there are times when you may face financial difficulty due to unemployment, relationship breakdown, illness, unfortunate financial choices or anything else life may throw at you. If you are experiencing financial stress, the best thing you can do is take action. If you do nothing, the problems are not going to go away and will probably get worse.

Learn more

Report a hoax email

If you have received a hoax email, please call 1800 472 265 9am to 5:00pm, weekdays, or email immediately.