Travel Health Professionals Bank provides a one-stop-shop for all your travel services. Talk to us Phone us Email us Breadcrumbs Health Professionals Bank Travel Travel Health Professionals Bank provides a one-stop-shop for all your travel services. Cash Passport Send or receive money overseas Booking your next holiday Foreign Cash Travel Checklist Bank draft Converting a foreign currency cheque Cash Passport Cash Passport Platinum Card1 Cash Passport is quite simply a card which you pre-load with your spending money in up to eleven (11) different currencies2 on the same card before you travel. The card can be used for point of sale, online and for ATM transactions worldwide, wherever the MasterCard Acceptance Mark is displayed. It is Chip and PIN protected for enhanced security and worldwide acceptance. Order Now Easy to Manage You can reload your card, check your balance, access statements, allocate funds and view your recent transactions online from anywhere in the world. There is also a Help Centre, and information on how to get more from your card. Simply view ‘My Account’ after logging in via the cash passport website. This now includes the automated ‘Cash Out’ process available when you are signed in to ’My account’. View the Cash Out process guide Benefits include Worldwide acceptance - access local currency from over 1.9 million MasterCard ATMs worldwide3 Accepted at over 29 million MasterCard retailers worldwide and online Lock in your rate4 for the funds you load at the relevant exchange rate of the day 11 Currencies available Secure Chip & PIN protection PIN change6 at RediATM functionality 24/7 global emergency assistance Emergency cash5 to anywhere in the world Free card replacement to anywhere in the world5 Manage your cash passport account online Reload to a maximum of $100,000 AUD Card to Card7 funds transfer - Between Australian Issued Cash Passport cards - Between Australian and New Zealand issued Cash Passport To retrieve your cash passport balance, complete the Cash Passport Encashment Form. Cash outs are processed within 10 business days. Note: Cash outs of foreign cards will be converted to AUD at the prevailing exchange rate prior to crediting to the customers bank account. You can also access funds via a local MasterCard ATM. Read the Product Disclosure Statement. Flight Delay Pass8 Enjoy complimentary access to airport lounges worldwide, upon a flight delay. You and a travelling companion can relax in comfort while you wait for your flight in a LoungeKey™ airport lounge worldwide8. *Important information 1Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Multi-currency Cash Passport™ and Cash Passport™ Platinum (“Cash Passport”) in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984). You should consider the Product Disclosure Statement for the relevant Cash Passport available at www.cashpassport.com.au before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. MasterCard® and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. 2 Before you make a decision to acquire the card, please check www.cashpassport.com.au for the latest currencies supported. 3 Wi-Fi is provided by Boingo hotspots. Visit www.cashpassport.com.au and mastercard.boingo.com for full terms and conditions. 4 “Lock-in your exchange rates” means the exchange rate is locked in for the initial load only. The exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction. 5 MasterCard Cash Passport must be notified of lost or stolen card. Emergency cash can be arranged quickly and up to the balance on your Cash Passport, subject to availability of funds at the approved agent location. 6 Subject to any surcharge that may be imposed directly by merchants. Cash Passport is unable to be used for purchases related to gambling or adult entertainment. Currently Cash Passport cannot be used in the following countries and geographical regions due to sanctions that are currently in place: Crimea, Iran, North Korea, Sudan and Syria. If you attempt to use your card at merchants in any of these countries and geographical regions, your request will be declined. In addition, the ATMs and POS terminals are not owned or operated by the Issuer or MasterCard Prepaid Management Services Australia Pty Limited and the Issuer or MasterCard Prepaid Management Services Australia Pty Limited are not responsible for ensuring that merchants will accept the Card. For example, the Issuer and MasterCard Prepaid Management Services Australia Pty Limited cannot control when an ATM or POS terminal is due for maintenance or is faulty or if a merchant chooses not to accept the Card. In such cases, your Card may not function properly or be declined. For more information please see the relevant Product Disclosure Statement. 7 Card to Card (C2C) transfers will be enabled to allow two Cash Passport card holders (Australian issued Cash Passport cards) to transfer funds to each other via My Account. Domestic C2C transfers can take place between the same currency, for example AU$ to AU$, or cross currency, for example, AU$ to US$; or AU$ to SG$. Limits will apply up to a maximum of AU$20,000 or currency equivalent. No fee will apply. 8 Flight Delay Pass is a unique service that auto-informs Cash Passport Platinum cardholders if their registered flight is delayed by 2 hours or more. In the event their flight is delayed by more than 2 hours, it sends complimentary lounge pass(es) to them and their registered travel companion(s), so that they can relax in comfort, in one of more than 850 LoungeKey airport lounges worldwide. Visit flightdelaypass.mastercard.com/termsandconditions for terms and conditions. Send or receive money overseas Telegraphic transfers Health Professionals Bank has partnered with American Express to offer you a variety of foreign currency services so you have the confidence of security and convenience when sending and receiving money from overseas. A fee of $25 applies to foreign currency telegraphic transfers and $40 for AUD telegraphic transfers. Sending money overseas A Telegraphic Transfer (TT) allows you to electronically send funds directly into your beneficiary’s account in a specified currency. TT’s are the preferred method to make large value international payments as they are processed quickly, cost-effectively and securely in over 100 currencies. You can choose for the funds to be either in Australian dollars or the currency of the destination country (note some restrictions may apply*). Please note that TT’s are not immediate—they can take anywhere between 2-5 working days to arrive, depending on the country. To arrange for a TT complete the Telegraphic Transfer form before printing and posting, faxing or emailing to us. Order now Send money overseas How to receive money from overseas An incoming overseas deposit allows you to receive foreign currency into your account that is then converted into Australian dollars (AUD). Receiving foreign currency from an overseas account is easy. The overseas financial institution can use one of two intermediaries to transfer the deposit to your Bank account. Receiving money using American Express To start the process, Health Professionals Bank members can simply visit the American Express Portal, complete the online form and then send the information provided to your payment sender. The Inward Currency and Account Details document contains all the information you need to receive an incoming telegraphic transfer. PLEASE NOTE PLEASE DO NOT pay in AUD. When sending funds, please advise the sending financial institution that the transfer must remain in the same currency and NOT be converted. This can also be included in the ‘Payment notes’. Health Professionals Bank will arrange the conversion to AUD through our partners at American Express. To avoid intermediary bank fees, YOU SHOULD SEND MONEY IN THE CURRENCY OF THAT SENDING COUNTRY. It is essential to include ‘FFC (For Further Credit) the bank [INSERT FULL NAME AND MEMBER NUMBER]’ in the ‘Payment notes’. A fee of $25 applies if funds are sent in AUD. Get started Visit the American Express Portal Receiving money using CUSCAL You may also receive money from overseas using CUSCAL’s service. CUSCAL will not accept funds transferred from overseas directly to themselves, therefore your funds will need to be processed through an intermediary bank. You may be able to nominate either an intermediary bank of your own choosing, or CUSCAL’s preferred intermediary bank, NAB. Fees and Charges apply. These details are for use by the sending bank: Swift code: CUSCAU2SXXX Swift bank: CUSCAL, 1 Margaret Street Sydney NSW 2000 Australia BSB: 812-472 Account number: Your member number Account name: Your full name Forward to: Health Professionals Bank Intermediary bank: CUSCAL's preferred intermediary bank is NAB. Swift Code NATAAU3303M. Please be aware that CUSCAL take a $6.63 fee, from incoming TT's from the amount you receive from overseas. The Sending Bank and the Intermediary Institution are able to deduct a processing fee for international transfers. Depending on the circumstances, such as the location of the sending financial institution and its commercial arrangements, processing via more than one intermediary bank may be necessary. 1800 800 225 Call now +61 2 9735 9225 Contact us from overseas *Important information *See Terms and conditions. Please note that telegraphic transfers (TT’s) are sent via a network of correspondent banks, which sometimes levy a small handling charge on your payment. Any such fees, and payment delays, are out of our control. For further information, please refer to the Telegraphic Transfers Product Disclosure Statement (PDS). Telegraphic Transfers (TTs) are arranged through American Express International Inc. (ABN 15 000 618 208 AFSL No.237996). Incorporated with limited liability in Delaware USA. ®Registered Trademark of American Express Company. A Product Disclosure Document can be requested at hpbank.com.au or by calling 1800 800 225 8am to 7pm, weekdays or 9am to 3pm, Saturdays or from any of our offices. The information contained in this document has been prepared without taking into account your objectives, financial situation or needs. You should read the PDS and consider the appropriateness of Telegraphic Transfers in relation to your individual requirements. Please note currency conversion rates change according to market conditions. American Express Telegraphic Transfers are arranged through American Express International Inc. (ABN 15 000 618 208 AFSL No.237996). Incorporated with limited liability in Delaware USA. ®Registered Trademark of American Express Company. A Product Disclosure Document can be requested by calling 1800 800 225 8am to 7pm, weekdays or 9am to 3pm, Saturdays or from any of our offices. The information contained in this document has been prepared without taking into account your objectives, financial situation or needs. You should read the PDS and consider the appropriateness of Telegraphic Transfers in relation to your individual requirements. Please note currency conversion rates change according to market conditions for outgoing transfers. Cuscal Cuscal is Australia's leading provider of transactional banking, liquidity and capital management products and superannuation solutions to more than 150 specialist financial services institutions across Australia. They provide clients access to Australian capital markets, payment systems, card schemes, inter-institutional settlement arrangements, and is one of the nation's largest ATM networks. Booking your next holiday Book your holiday with Tertiary Travel Tertiary Travel offers competitive prices, excellent services and discounts for our members’ travel needs including: Flights Hotel accommodation Rail travel Car rental hire Cruises Independent and group travel Travel insurance If you are not a member, visit our join page and learn more about our wide range of benefits. Whether you're looking for a weekend away, family holiday or overseas trip, you can book up to one year in advance and select from over 22,000 properties worldwide. Talk to our experienced consultants about special offers for your next holiday. Call 1300 888 999 for a quote. Learn more about Tertiary Travel *Important information Tertiary Travel Service Pty Limited ABN 28 088 900 981 is a wholly owned subsidiary of Teachers Mutual Bank Limited trading as Tertiary Travel. Foreign Cash Foreign cash Foreign cash is available in a wide range of currencies. Order Now Collecting your order Your order can be couriered to a registered business address in Australia, usually within 2-3 working days, at no extra charge (minimum value of AUD$250). Alternatively, your order can be collected from our office with 2-3 working days’ notice. Contact us first to confirm it has arrived. *Important information The Bank arranges Foreign Cash as agent for the issuer Travelex Limited ABN 3600 4179 953 AFSL 222444 (“Travelex”). The purchase of Foreign Cash attracts a fee of 1% or $10 (whichever is greater). The repurchase of Foreign Cash attracts a $10 fee. The Bank also has a revenue sharing arrangement with Travelex. The Bank receives 20% of the net profit made by Travelex in selling Foreign Cash via the Bank. Exchange rates are set by Travelex. Orders placed by you for Foreign Cash cannot be cancelled. If you do place a cancellation request, we may, at our absolute discretion, purchase some or all of the Foreign Cash from on behalf of Travelex. Please note that the repurchase of Foreign Cash may, because of fees and charges and possible movements in exchange rates, result in a loss to you. Travelex is required to collect your personal information under Anti Money-Laundering legislation. If you do not provide sufficient information, Travelex may not be able to provide you with the services you seek. Your personal information is handled in accordance with the privacy policies of the Bank (available on our website) and Travelex. The latter is available at www.travelex.com.au. Travel Checklist Travel Checklist Handy travel tips to consider before you go on your holiday: Ensure your travel insurance includes hospital and medical evacuation Check your passport is valid for at least 6 months past your return date Check your Visa Credit card's expiry date Check the locations of overseas ATMs Take alternative methods of accessing your money. For example a Visa card and Cash Passport Carry a small amount of local currency for taxis etc Give a trusted friend or family member authority to operate on your accounts in case of an emergency Set up future payments or periodical payments to pay your bills when you are away Read smartraveller.gov.au for the latest travel advice Make copies of your important documents, take a copy with you and leave one at home with a trusted friend or family member Check vaccination and health alerts at traveldoctor.com.au Check your departure tax and visas for the countries you are visiting Be aware of cultural differences Check with your mobile phone provider to ensure your phone and/or SIM will operate in the country you are visiting Don't forget to pack international travel adapters, mobile phone and camera chargers. Bank draft Bank draft A bank draft is a cheque issued in a foreign currency, it can only be deposited into the account of the person the draft is made payable to, making it safe and secure. Cheque clearance times may apply when depositing cheque(s) to overseas banks. A bank draft is available in a wide range of currencies - including Australian dollars. We recommend a draft in the destination country’s currency to avoid additional exchange rate fees or delays at the other end. Contact us to check if your destination country’s currency is available. To arrange for a bank draft complete the bank draft form before printing and posting, faxing or emailing to us. You can have it sent by Express Post to your residential address within Australia or collect from one of our offices. Bank drafts are usually available within 7-10 working days. Contact us first to confirm it has arrived. Order now *Important information Bank drafts Bank drafts are arranged through American Express International Inc. (ABN 15 000 618 208 AFSL No.237996). Incorporated with limited liability in Delaware USA. ® Registered Trademark of American Express Company. Before making a decision, you should read Draft Information Booklet. The information contained in this document has been prepared without taking into account your objectives, financial situation or needs. You should read the booklet and consider the appropriateness of bank drafts in relation to your individual requirements. A fee of $10 applies to foreign currency bank drafts, $15 for AUD bank drafts and $25 for cancelled bank drafts. Converting a foreign currency cheque Converting a foreign currency cheque A foreign cheque is a cheque issued in a foreign currency, in which can be converted into AUD deposited into your account1. The foreign currency cheque can be provided to Health Professionals Bank in person at any branch or by post2. The AUD funds can take up to 45 working days3 to be deposited into your account. Convert foreign currency cheque You should be aware that if you do not personally know the drawer of this cheque(s), you should be very cautious of depositing it into your account given the frequency of scams being perpetrated. If you have any doubts regarding the legitimacy of the cheque(s), you should contact this office as a matter of priority on the number below. Information on current scams is available at scamwatch.gov.au. This website provides valuable information and allows you to report a scam. *Important information Foreign currency cheques The conversion of Foreign Currency cheques is carried out by Travelex ABN 3600 4179 953 AFSL 222444. The Bank also has a revenue sharing arrangement with Travelex. The Bank receives 20% of the net profit made by Travelex in converting from a foreign currency to AUD. Exchange rates are set by the paying bank and Travelex. 1. A $25 fee applies for each foreign currency cheque that converts to the equivalent of $10,000 AUD and under. For cheques converting to over $10,000 AUD, a $50 fee applies. 2. Available for selected foreign currencies only. Contact us here for a complete list of currencies available for conversion. 3. Foreign currency cheques $10,000 AUD and under to be deposited into account within 7-10 working days. Foreign currency cheques over $10,000 AUD to be deposited once funds have been received from the issuing bank. This can take up to 45 working days. Going on holiday? Hot Travel deals Find an overseas ATM Travel checklist Back to top.