About Health Professionals Bank Find out more about who we are, and how we can help. Talk to us Phone us Email us Breadcrumbs Health Professionals Bank About Us About | HPBank About us Find out more about who we are, and how we can help. Who we are Governance Customer owned banking Reports and disclosures In the media Community Who we are Governance Customer owned banking Customer Owned Banking Over 4.5 million Australians are members of mutual banks, credit unions and building societies. We have worked closely with Customer Owned Banking Association (COBA), to develop the Customer Owned Banking Code of Practice. What is the Customer Owned Banking Code of Practice? The Code is an important public statement of the value we place on improving the financial wellbeing of our members and the education community. It reinforces our commitment to: the benefits of mutuality community involvement fairer fees and customer or member, service. How does it affect you? The Customer Owned Banking Code of Practice is how we deliver on our guarantee to serve our members first. Our 10 key promises to you outline how we do this. Our 10 key promises to you We will be fair and ethical in our dealings with you We will focus on our members We will give you clear information about our products and services We will be responsible lenders We will deliver high customer service and standards We will deal fairly with any complaints We will recognise member rights as owners We will comply with our legal and industry obligations We will recognise our impact on the wider community We will support and promote this Code of Practice. Find out more You can download the complete Customer Owned Banking Code of Practice or you can request a copy to be mailed to you. Download Request a copy Reports and disclosures In the media Community Back to top.