Banking Help

Banking questions

  1. How secure is banking online?

    Health Professionals Bank is committed to safeguarding your personal details, financial t...

  2. Having problems with the mobile app?

    iPhone only After updating to the latest version of our mobile app, you may be required t...

  3. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  4. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  5. How do I change my card PIN?

    Change your card PIN using Internet Banking or the Mobile App. Change PIN in Internet Ba...

  6. How does Osko by BPAY work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  7. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  8. How do I pay a bill using BPAY?

    You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ...

  9. I need technical assistance

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other...

  10. Getting started with internet banking

    Logging in to internet banking You can log in by using a computer, tablet or smart phone ...

  11. How do I change my personal details?

    The fastest way to change your personal details with us is to log in to online banking an...

  12. What if I am having difficulty with internet banking?

    Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar...

  13. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter...

  14. What browsers should I use for the website and online banking?

    To ensure you can take advantage of all the features available in internet banking, and t...

  15. What is a one time password?

    A one-time password is a six digit number sent to your mobile phone via SMS or via a secu...

  16. How do I make cash deposits?

    There are three ways you can deposit cash with us: At a local Post Office, using Bank@Po...

  17. Do cards transfer to a new phone?

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to...

  18. I forgot my access code?

    You can change your access code in our mobile app. Download the mobile banking app f...

  19. What is the BSB?

    The BSB is 812-472...

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