Banking Help

Banking questions

  1. How secure is banking online?

    Health Professionals Bank is committed to safeguarding your personal details, financial t...

  2. Having problems with the mobile app?

    You may be required to re-register your account after you have updated to the latest vers...

  3. Do you have a mobile app?

    Yes we do! You can download the app from the Apple App Store or Google Play Store. Using ...

  4. How does PayID work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  5. How do I setup a future payment?

    Create a future payment Internet Banking Internet Banking gives you the option to set up ...

  6. How do I change my card PIN?

    Change your card PIN using Internet Banking or the Mobile Banking App. Change PIN in Int...

  7. How does Osko by BPAY work?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  8. What is the New Payments Platform?

    FAQs Find answers to the most frequently asked questions below. Or, if you'd like to lear...

  9. How do I pay a bill using BPAY?

    You do not need to register to use BPAY®, all you need is your BPAY® Biller Code ...

  10. I need technical assistance

    Phone enquiries are available 8am to 7pm, weekdays and 9am to 3pm, Saturday. (AEST) Other...

  11. How do I transfer my money?

    You can transfer funds using Internet Banking and the Mobile Banking App. Transfer in Int...

  12. Getting started with internet banking

    Logging in to internet banking You can log in by using a computer, tablet or smart phone ...

  13. Can I access your website and Internet Banking using Windows 7?

    Microsoft officially ended all support for the Windows 7 operating system, including tech...

  14. How do I find unclaimed money?

    If your bank account has been inactive after 7 years and contains a balance of $500 or mo...

  15. How do I change my personal details?

    Update your contact details in Internet Banking. Step 1: Log in to Internet Banking. S...

  16. What if I am having difficulty with internet banking?

    Why can't I log in to internet banking? Try these troubleshooting tips: Check you ar...

  17. What happens if I do not tell you my Tax File Number?

    If your bank doesn't have your tax file number (TFN) it will withhold tax from your inter...

  18. What browsers should I use for the website and online banking?

    For the best online banking experience and security features, we recommend using one of t...

  19. What is a one time password?

    A one-time password (OTP) is a six digit number sent to your mobile phone via SMS or via ...

  20. Generate an up-to-date Transaction History listing

    Follow these simple steps to generate a current Transaction History listing on your accou...

  21. How do I make cash deposits?

    There are three ways you can deposit cash with us: At a local Post Office, using Ban...

  22. Do cards transfer to a new phone?

    Cards do not transfer if you purchase a new phone and are wanting to move cards across to...

  23. I forgot my Access Code

    An access code is your password to Internet Banking. You can reset a forgotten Access Cod...

  24. What is the BSB?

    The BSB is 812-472...

  25. How do I improve the privacy settings when receiving an SMS?

    We recommend improving your privacy settings when you receive an SMS while your device is...

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