Having problems with the mobile app?

Having problems with the mobile app?

Re-register your account on an iPhone

After updating to the latest version of our mobile app, you may be required to re-register your account. Try these general troubleshooting steps below.

Step 1: To start, tap on ‘Get Started’.

Step 2: After you’ve accepted the ‘Terms of Use’, simply enter your Member Number and Internet Banking Access Code.

Step 3: Next, tap ‘Register’. Here you can continue to set up features on the mobile app.

If you require further help, please contact us.

Our iOS app requires iOS 6.1.4 or above to be on your device to be installed.

Re-register your account on an Android phone

Step 1: Open the app and select 'Get Started.'

Step 2: After you’ve accepted the ‘Terms of Use’, enter your Member Number and Internet Banking Access Code.

Step 3: Select ‘Register’, and continue to set up features on the Mobile App.

Our Android app requires Android 6.0 or above on your device to be installed.

Tips for all mobile devices

  • Restart your mobile device by turning it off and on again.
  • Ensure your browser is compatible with internet and mobile banking. A browser is an application used to view websites. Find out more about browser compatibility