A: Introduction – The Mobile Banking App*
What is the Mobile Banking App?
It is an app that you download onto your mobile device. It enables you to perform a range of banking services using that mobile device. You can download the app onto up to four mobile devices.
Where can I find the app?
The app is available for download without charge from the App Store (for iPhones) and Google Play (for Android phones) in Australia.
What can the app do?
The app enables you to use your mobile device to:
- access your accounts (deposit and loan, savings or transaction) for viewing balances and information;
- give us instructions to carry out transactions on your deposit accounts e.g. transfer funds between your own accounts with us or pay someone whose account is with another bank;
receive notices and messages from us; - communicate with us e.g. you can use secure mail functionality in the app to notify us of any fraudulent transaction or your card is lost or ask to stop a payment.
There is a range of features set out on our website that the app enables you to do your banking with us.
Compatibility
In order to download and to use the Mobile Banking App on your mobile device, you must have a compatible mobile device and download the app from App Store for iPhones or from Google Play for Android phones.
Once you have downloaded the app onto your device, you will be prompted to register your device to use the app. Your device will be registered with us once you enter your Member number and electronic banking password. After your first use of the app you can change your login to:
- PIN (6 digits required); or
- Pattern on the mobile screen; or
- Biometrics (FaceID or fingerprint) but only if you have chosen PIN or Pattern
App updates
We will notify you from time to time to upgrade the app. When you received notice, you must upgrade the app as soon as possible.
An upgrade is for your protection. It will deliver enhancements, new services and security features.
App availability
We do not warrant that the app is always available 24/7 365 days a year. There may be times when the app is temporarily unavailable. Usually, this happens when we are conducting maintenance or system upgrades.
The availability of the app is also dependent on the technical services we received from our third-party service providers that help make the app work.