We have always promised to deliver a banking service that cares about you and helps keep your finances healthy at every stage of life. And we understand that your money matters to you and the lives you live. Key to our promise to you is the expectation that we get the basic banking bits right and recently we haven’t delivered this to you every time.
We’re continuing to closely monitor the situation and are committed to making this right for you.
If you have been financially impacted please email us and we will respond to you within 48 hours.
Email us at [email protected]..
These issues have affected and deeply inconvenienced many of our Members. We’re truly sorry this has happened and we apologise..
What went wrong?
The issues you have experienced stemmed from a series of failures impacting our mainframe which has impacted the stability and performance of some of our banking services. Our team are working around the clock to resume full service for Members. There is no indication that there was any risk to the security of your accounts or to your personal data.
Why is it taking so long to fix?
The stability and performance issues affecting our services are intermittent and spread across multiple systems. Our teams are working alongside our technology partners 24/7 to detect and resolve these service issues as a priority, and continue to work hard to monitor the situation to minimise further disruptions.
What happens next?
We are continuing to perform regular reviews of all systems to ensure they are correctly working and are back online.
We’re committed to making this right and will work with our Members. If you have been financially impacted please email us and we will respond to you within 48 hours.
Email us at [email protected].
These issues has affected and deeply inconvenienced many of our Members. We’re truly sorry this has happened and we apologise.