Meet our executive team and general manager.

Our executive team

Our Chief Executive

Steve James

Chief Executive Officer

MBA, Company Directors Course Diploma, Advanced Accounting Certificate

Steve James is the Chief Executive Officer of Teachers Mutual Bank Limited. Having worked in a diverse range of management roles at Teachers Mutual Bank Limited over the last 30 years, Steve has played a significant role in its growth and success. He was appointed to the role of Chief Executive Officer in 2005. Steve has been an active participant in both the national and global mutual banking movement, including participating in many national credit union committees to develop his understanding and appreciation of the environment of mutual banking organisations. He is committed to ensuring Teachers Mutual Bank Limited maintains its high level of member service, employee satisfaction, and financial performance.

Nichole Banks Marketing Officer TMBL

Nichole Banks

Chief Marketing Officer

B Accounting and Business Management, Post Grad Dip Digital Marketing, Grad Cert Management

Nichole Banks is a brand and marketing leader with 25 years’ experience across ANZ, Asia and the Middle East. Nichole has worked within a variety of industries including financial services, telecoms, technology, prestige beauty and creative agencies.

As Chief Marketing Officer for Teachers Mutual Bank Limited, Nichole is responsible for defining the organisation’s marketing strategy and go to market execution, driving new-to-bank lead generation, member growth and engaging experiences across our portfolio of divisions. Additionally, she is responsible for research and insights, as well the organisation’s product strategy, roadmap, and management of the full suite of banking products.

Glenn Becker

Glenn Becker

Chief Risk Officer

MBA, Grad Dip App Corp Gov, Grad Cert Risk Mgmnt, FGIA, FCG, FFINSIA

Glenn Becker has over 40 years of banking experience in a variety of national and multi-national financial services companies, including 25 years in one of Australia’s largest banks. He has extensive experience across all aspects of risk and banking operations as well as compliance and prudential requirements.

Glenn is passionately focused on demonstrating and promoting a positive risk culture and embedding sound risk management practices, to ensure that risks are assessed in a consistent and timely manner that reflects the best interests of Teachers Mutual Bank Limited.

Neil Kenzler

Neil Kenzler

Chief Strategy Officer

B Comm, CPA, F FIN

Neil Kenzler joined Teachers Mutual Bank Limited in 2009 as Chief Risk Officer and has overseen the Bank’s growth in size, divisions and importantly in its maturity of its risk management.

He was appointed to the newly created role of Chief Strategy Officer in December 2020 to continue the success of the Bank through increased utilisation of data and technology that will transform the delivery of products and services to our members.

Neil has a proactive and engaged approach to management of people which facilitates a culture of challenge and innovation.

Vicki Leaver

Vicki Leaver

Chief People and Culture Officer

BA DipEd, M. Pub Ad, GAICD, CPHR

Vicki Leaver has over 20 years’ experience leading HR functions, with expertise in transforming and building the capability of leaders in complex industries such as education, health, engineering and legal. Vicki has a philosophy that HR is a service provider who coaches, supports and enables organisational leaders to lead and manage their workforce, in order to effectively deliver the organisational strategy and business outcomes. 

As Chief People and Culture Officer at Teachers Mutual Bank Limited, Vicki is responsible for driving the organisation’s culture - ensuring that the Bank continues to deliver exceptional member experience through exceptional staff experience.


Carolyn Murphy, Health Professionals Bank general manager

Carolyn Murphy

Chief Digital Bank Officer

MBT DipFin & Mtge Broking Mgnt SA Fin

Carolyn Murphy has more than 30 years’ experience in the financial services industry, having worked across technology, operations and frontline sales in a variety of roles. Carolyn is committed to delivering the very best member experience, as well as products and services that are aligned to our members’ needs.

Carolyn assisted in growing the Bank in WA and most recently established our Health Professionals Bank division and Victorian presence.

Carolyn is a very proud 2019 Alumni of the Global Alliance Banking on Values Leadership Academy. She is a collaborative leader, committed to continuous improvement and sustained business success. Carolyn was appointed to the Executive team in March 2021, and she is inspired by the opportunity to drive digital innovation, working with partners and the business to grow our digital bank.

Erica Pickford

Erica Pickford

Chief Operations Officer

Cert 4 in Credit Risk Management

Erica joined Teachers Mutual Bank Limited in June 2021. Erica is an Operations leader with over 25 years of financial experience, in both the banking and insurance sector across South Africa, the United Kingdom and Australia. Before joining Teachers Mutual Bank Limited, Erica was Head of Operations at Genworth Mortgage Insurance responsible for all of Loan Originations, first line assurance and Loss Mitigation and prior worked at Commonwealth Bank of Australia where she held the position as Executive Manager. During her career Erica has delivered innovation through process efficiencies, automation and digitisation. Prior to Commonwealth Bank she held various leadership roles in Credit Risk management and was Operations leader at Provident Credit in the United Kingdom. Prior to immigrating to the United Kingdom in 1998, Erica held the position of Operations Manager within ABSA Bank (52% owned by Barclays Bank) in South Africa.

As Chief Operations Officer for Teachers Mutual Bank Limited, Erica is responsible for implementation and ongoing leadership of the Bank’s Operations, Third Party Broker Distribution, Payments and Corporate Member Services and the National Contact Centre.

Glenn Sargeant

Glenn Sargeant

Chief Financial Officer

B.Comm (Accounting), Grad Dip IT, FCPA, Exec MBA

Glenn Sargeant joined Teachers Mutual Bank Limited in 1989 as a trainee accountant, completing his accounting degree part-time in the evenings. He has since worked in numerous roles in the Finance department, developing the expertise to implement effective strategies to continue our excellent financial performance. He is committed to providing the products, services, resources and advice to empower every member to take control of their finances now and make the most of their resources through planning for the future.

Gerard Smith

Gerard Smith

Chief Information Officer

M. MGT  (Information Technology) and B.Ed (Adult)

Gerard Smith has been working in the Banking and Financial Services Industry for over 25 years. His professional background includes experience in sales and marketing, e-commerce and digital, project management, contact centres, technology implementation and knowledge management.

His current role is Chief Information Officer at Teachers Mutual Bank Limited responsible for Information Technology, the Enterprise Portfolio Office, Enterprise Data and Analytics, and Digital Services.

Fred Taweel

Fred Taweel

Company Secretary

B.Bus (Bus. Admin), Grad. Dip. App Corp Gov, FGIA FCGI (CS, CGP), FIIA (CIA), CFE. 

Chartered Governance Professional, Certified Internal Auditor, Certified Fraud Examiner.

As Company Secretary, Fred Taweel has a leading role in the effective governance and administration of Teachers Mutual Bank Limited. He was previously the Bank’s Chief Internal Auditor, leading a professional team dedicated to best practices in risk management, corporate governance and control frameworks.

Fred is active in both national and global banking spheres, and remains a member of national industry-related committees. He is committed to ensuring Teachers Mutual Bank Limited meets the expectations and needs of key stakeholders including directors, management, staff, members and regulators. 

Fred strives to always put people first, and strongly believes in the ethical and professional ethos of Teachers Mutual Bank Limited.

Alan Waugh, Teachers Mutual Bank general manager

Alan Waugh

Chief Sales Officer

Dip Fin and Mortgage Broking Mgmt, Grad Cert Bus Admin and Marketing, FSR Tier 2 accreditation

Alan Waugh has had an extensive career within the financial services industry, working in various roles across major banks, retail brokerages and mutuals. This experience has given Alan a broad overview of the financial services industry whilst specialising in mortgage lending and business development.

Alan is committed to developing and leading the overall strategic direction for member experience. He leads the teams responsible for the sales functions across our four divisions including branches, the Lending Solutions Centre and mobile teams. Alan also manages the stakeholder relationships and partnerships focused on building the financial wellbeing of our members and the communities we support.